Outsourcing customer service and even various sales and marketing operations has been a trend for a while for companies in the US, but they’re now starting to bring those outsourced operations closer to home.
Paul Herdsman has seen as much, and his own outsourced services company, NICE Global has moved a great deal of its operations back to the US while moving its main centers to Jamaica. Not only has this move seen positive impact in some of Jamaica’s communities, but it has also made travel to see the call center easier for Herdsman and his partners.
While NICE Global does have a company philosophy of treating everyone who works for them and making its acronym the definition of its culture, its name really means Nearshore Inbound Call Center Experts. Herdsman helped start it several years ago feeling it would help his current call center company more efficient to condense its resources and put them under one central location. NICE Global was put to work immediately and within a very short period it began generating revenue. Herdsman says his company has come to know the local Jamaican culture and the needs of workers there, and it’s dedicated time outside the office to serving the communities and helping provide certain services. Visit This Page for additional information
Paul Herdsman has a bachelor’s degree in business leadership from Florida Atlantic University and has spent time traveling around the world helping start ventures. He has talked about his approach to business with Ideamensch and had some great pointers. In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives effective business lessons which aspiring and established business owners alike can use to be successful like himself.
Herdsman believes simply being busy is not what being truly productive is. Paul Herdsman believes in minimizing meeting times and cutting out unnecessary activities so that the company can stay focused on field work. Herdsman also says it’s good to spend time outside the office to let ideas surface and then later bounce them off of colleagues.